The M&C Advantages
Milliken & Craig has invested heavily in the latest Information Technology, software and telecommunication systems in our operations.
All our communications with debtors are systematically documented for convenient access to assist in the execution of our collection strategies.
We are innovative and flexible enough to integrate our work with the various departments within your organizations. We have also conducted training programs for credit control departments of our clients to improve on their bad debt collections as well as to apply a more profitable credit policy. We have assisted in devising regional procedures for credit control units of various multi-national companies besides undertaking reconciliation work for their takeover accounts.
The first phase of our collection process will be to acquire all information available regarding the debtors' assets, location, affiliates and stakeholders before we begin pursuing the debtors for payments.We do this to create the optimum cash inflow for our customers while permitting them to focus their energies on their core business functions. Dispose all the extra costs incurred in your business by placing your cases with us. Certain cases may require legal representation. As an organization with over a decade of experience, we know that for certain cases, we are the best!
Automated Customer Reporting Process
Milliken & Craig utilizes a comprehensive and customized Windows-based software system which comes with features to ensure better security, mobility, flexibility, and scalability. This enhances our performance to meet the expectations of our customers. Our online system authenticates each case placed with us and every contact we had with debtors. The complete progress of our negotiations with your debtors can be accessed reliably and with ease. All details relevant to the cases like date and time of contact and proposal plans discussed will also be stored.
We also exploit the latest soft phone technology for all our telecommunication requirements. Besides logging and call-forwarding functions, our soft phone technology permits us to hold meetings over the phone with our partners abroad via our telecommunication capabilities.
Milliken & Craig acknowledges the urgency of overdue accounts of our customers. Therefore we have created an Automated Customer Reporting Process incorporated into our customized software system for our reporting purposes. Information on developments of placed accounts, statistical data, total collections, potential collections and our communication with debtors are all described in our online records management system.We will periodically furnish the records in graphics, reports and other modes of presentation at your convenience. Our reporting apparatus enables a two-way communication flow between our customers and us. Occasionally, after reviewing our reports, they may propose certain collection approaches to us. All input is welcomed.
Intelligence Network and Database
The access of our intelligence networks and databases are exclusive to our subscribers. These networks, consisting of our associates as well as internal and external databases, are unavailable elsewhere.
No industry is insulated from bad debts regardless of its size. Bad debt is also a common phenomenon for businesses in a well-regulated environment. Milliken & Craig has managed to gain an acute understanding of various business practices in different countries of the region. This understanding is vital in ensuring that the maximum amount of payments can be secured for all cases placed with us.
We will dedicate a significant portion of our working time to get acquainted with your debtors' business information, practice and industry norms before the collection process begins. For those common debtors in our list, we formulate a special strategy to collect money from them as well.
We are Unique and Professional
By subscribing to Milliken & Craig's services, the fees are only commissions based on a fixed percentage of the amount collected regardless of the size of your placements. We do not charge a certain percentage upfront of the placed amount and no hidden charges will be imposed.We believe that legal representations have their specific roles within the court of law. However, the best approach to debt management is regular and decided consultation. Even occasionally, this can be complicated by certain debtors who remain inaccessible. Our skip tracing services include several functions, to locate these inaccessible debtors as well as to evaluate their business information and assets. This is done to facilitate our negotiations with your debtors to achieve the desired outcome, for us and for you.