Milliken and Craig provide a multi-pronged approach to successful recovery.
Our demand letters are well crafted to convey the relevant message respectfully. Letters are dispatched following an optimised schedule with multiple strategic approaches for maximum effect. All our letter services are accompanied by our tele-collection and field collection services. We take great care in wording all our letters with the intent to strike a balance between sounding demanding and firm whilst maintaining the debtors good will to sustain a positive business relationship with them.
Making initial contact with the debtors is a crucial factor to success of any 3rd party collection. Our team of experienced Mediators are capable of attaining helpful information which will aid us in tailoring your collection strategy. Milliken and Craig has a customised telephone system which is equipped with logging functions. This enables our managers to efficiently monitor all communication with the debtors for a streamlined approach. The personal touch of out telephone services helps us to determine the extent and the amount we will be able to collect. Furthermore, alternate measures can be arranged to ensure that debtors will not be evasive.
Skip Tracking Services
Absconding debtors are challenging and require time and resources to track them down. Our Skip Tracking Services are employed to effectively locate these debtors. Given our strong regional and international presence, we are able to triangulate these absconding debtors efficiently. Information we require to carry out our Skip Tracking Services are:
1. Debtors full name + aliases
2. Last known mailing address
3. Forms of identification
Our field service officers primary function is to reinforce our core debt collection services by applying additional pressure to more challenging debtors. This is a very intricate service which requires well trained officer with a sharp eye for detail when it comes to evaluating your debtors’ financial situation. Our experts conduct unannounced site visits which are strategically planned to secure payments professionally at the debtors’ business or residential premises.
Having taken valuable feedback from our clients, we have enabled ourselves to undertake a suite of additional “customized services” outside our core service offerings. These include:
1. Collection training with our customers’ internal credit control staff