Milliken & Craig was established in 1999 as a partnership between our directors Janson Cheah and James Lim. Collectively, both directors have more than 30 years of 1st and 3rd party international & domestic collection experience with regional offices in Kuala Lumpur (Malaysia), Beijing, Guangzhou, Chongqing & Shanghai (China) and Ho Chih Min City (Vietnam). Our core business and competency is debt collection.
Bad debts will cause your credit management department unwarranted hassle. Professional debtors are capable of being provocative and aggressive. Making contact with them can be an arduous task. It is more prudent to allow professionals like Milliken & Craig to manage these files for you – hassle free!
We are pleased to explore the various possibilities with you on how you can ensure that your average accounts receivable collection period is in line with your credit policy.
We have maintained meaningful and profitable long-term relationships with our customers primarily because we are reliable and simply easy to work with!
Free your business from unnecessary stress!
Our customers are constantly on our priority list and we ensure that our reporting processes are relevant, detailed and up-to-date.
Our high success rate in our collections in all types of industries is a testimonial by itself to our accomplishments in what we do best for the last decade.
Customers’ Relationship Management
Milliken & Craig is one of the few in this competitive industry who has embarked on a customer relationship policy in our organization. With our track record of 10 years sustaining and growing in this industry, we have retained several key customers that have been with us since the inception of our business.
Our procedural reporting apparatus to our customers will be monitored and upgraded regularly. This is further supported by our staff development agenda for the next phase of our organizational growth.
Commendation letters and references of our current and previous customers can be provided upon request.
Professional Conduct
Code of Ethics and Code of Operations
Milliken & Craig is legally registered with all relevant local authorities as well as being affiliated with global institutions. Therefore, we adhere to strict international guidelines in our collection work.
These guidelines incorporate the nature of our conduct with consumers, the level of honesty and integrity of our staff, the treatment and verification of debts with consumers, disclosure policies and many others.
This code is further reinforced by guidelines for our operations, which prescribe selected aspects of our reporting, recruitment, documentation, withdrawals, and remittance procedures.
Committing ourselves to these Codes has permitted us to be well-respected by our international affiliations and partner organizations.
International and Regional Business
Ultimately, Milliken and Craig's biggest contribution to any business is that we offer the competitive edge.
More and more of our customers are outsourcing their account receivables to us because our regional presence has enabled us to gain understanding of different credit procedures in different countries. Our software systems enable us to electronically store our collection process in a centralized online based system for convenient access on any case file. We also provide our customers with regular monthly updates or upon request.
Our work which supplements the functions of various Credit Control Departments is vital in safeguarding the growth of our customers businesses, reducing costs and maximizing shareholder value.
